MyUS

Shipping & Delivery • United Statesmyus2.myus.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

38/100

+15.0 vs. last month1.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#118of 143

Top 83% · Bottom Tier

#1 (best)#143 (worst)

#116Peer

#117Peer

#118This company

#119Peer

#120Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 67% negative

31%

positive

Positive31%
Neutral2%
Negative67%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.6%

Customer Support

16.2%

Pricing

14.4%

Loyalty

11.9%

Communication

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

17.0%

4★

3.5%

3★

1.8%

2★

5.5%

1★

72.2%

Based on 600 analyzed reviews. Sentiment is slipping: 22.0% of reviews in the last three months were positive, compared with 31.2% in the three months before that.

Unlock full insights