Based on public reviews and response behavior.
192 reviews over 62 days (about 94 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 51%, it 27%, es 8%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
38.6
Industry average 53.7
15.1 below average
Rating
4.33
Industry average 3.76
0.57 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering September 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 32% negative and 5% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 192 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.282 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 38.6 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 42, median: 55). The weakest topic and the reply rate are the two levers that move this score fastest.
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