Customereye

Topparcel

Shipping & Delivery • United Kingdomtopparcel.com

Review data last updated .

Based on public reviews and response behavior.

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554 days of reviews, with a sparse monthly review flow. Busiest month: 9% of reviews. Languages: en 61%, ru 22%, it 11%.

Overall Score

65/100
+25.0 vs. last month4.04 ★ average rating
65/100 from public reviews over 14 months, moderate confidence. sentiment from 77% of reviews.

Shipping & Delivery average: score 54.7, rating 3.63 stars, reply rate 37.2%, over 502 ranked companies · benchmark 3 Nov 2026

Score

65.4

Industry average 54.7

10.7 above average

Rating

4.04

Industry average 3.63

0.41 above average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Shipping & Delivery companies

#172of 502 ranked in Shipping & Delivery
Top 34% · Upper Halfup 20 from last month
#1 (best)#502 (worst)
#170Peer
#171Peer
#172This company
#173Peer
#174Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Based on 77% of reviews
Above Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering August 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Response Speed
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Loyalty
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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