Skypax

Shipping & Delivery • Londonskypax.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−10.7 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#88of 143

Top 62% · Mid Pack

#1 (best)#143 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.9%

Customer Support

16.8%

Response Speed

13.1%

Product Quality

10.8%

Loyalty

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Value For Money, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.7%

4★

6.5%

3★

3.7%

2★

4.2%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is slipping: 72.5% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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