Compare The Man And Van

Shipping & Delivery • United Kingdomwww.comparethemanandvan.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−15.8 vs. last month3.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#109of 143

Top 76% · Bottom Tier

#1 (best)#143 (worst)

#107Peer

#108Peer

#109This company

#110Peer

#111Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral1%
Negative38%

Sentiment Balance

Covering November 2024 — 49 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 45% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.6%

Loyalty

13.2%

Product Quality

13.1%

Response Speed

12.3%

Delivery Shipping

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

55.3%

4★

4.2%

3★

2.8%

2★

4.2%

1★

33.5%

Based on 600 analyzed reviews. Sentiment is slipping: 59.8% of reviews in the last three months were positive, compared with 65.3% in the three months before that.

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