Based on public reviews and response behavior.
198 reviews over 86 days (about 70 per month). Busiest month: 40% of reviews. Languages: en 92%, fr 7%, zh 1%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
44.4
Industry average 53.7
9.3 below average
Rating
4.36
Industry average 3.76
0.60 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 34% negative
Covering September 2026 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 43% negative and 5% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 198 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.416 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.438). Review the worst months in the trend data to identify specific operational or product issues.
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