Based on public reviews and response behavior.
971 reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
39.1
Industry average 53.7
14.6 below average
Rating
3.10
Industry average 3.76
0.66 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering August 2026 — 71 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 61% negative and 1% neutral.
Share of theme mentions
Themes extracted from 971 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.181 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.403). Review the worst months in the trend data to identify specific operational or product issues.
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