Shift

Shipping & Delivery • United Kingdomshift.online

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−1.5 vs. last month3.10 ★ average rating · 971 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#117of 143

Top 82% · Bottom Tier

#1 (best)#143 (worst)

#115Peer

#116Peer

#117This company

#118Peer

#119Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral2%
Negative44%

Sentiment Balance

Covering August 2026 — 71 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 61% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 949 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.4%

Loyalty

13.1%

Onboarding

11.2%

Product Quality

11.0%

Response Speed

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

42.1%

4★

7.7%

3★

6.6%

2★

5.4%

1★

38.2%

Based on 971 analyzed reviews. Sentiment is slipping: 37.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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