Collect+

Shipping & Delivery • United Kingdomcollectplus.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

33/100

1.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#124of 143

Top 87% · Bottom Tier

#1 (best)#143 (worst)

#122Peer

#123Peer

#124This company

#125Peer

#126Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 81% negative

17%

positive

Positive17%
Neutral2%
Negative81%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Loyalty

18.3%

Delivery Shipping

14.9%

Communication

11.1%

Problem Resolution

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 59.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

5.8%

4★

1.3%

3★

2.5%

2★

3.3%

1★

87.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

Unlock full insights