Aramex

Shipping & Delivery • Jordanwww.aramex.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−18.8 vs. last month1.45 ★ average rating · 914 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#127of 143

Top 89% · Bottom Tier

#1 (best)#143 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Below Average

12% of reviews positive, 87% negative

12%

positive

Positive12%
Neutral1%
Negative87%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 865 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.3%

Delivery Shipping

20.4%

Communication

12.4%

Response Speed

11.4%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 86.9% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

8.4%

4★

0.8%

3★

2.7%

2★

3.5%

1★

84.6%

Based on 914 analyzed reviews. Sentiment is holding steady: 27.6% of reviews in the last three months were positive, compared with 25.9% in the three months before that.

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