United States Postal Service

Shipping & Delivery • United Stateswww.usps.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

+11.2 vs. last month1.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#129of 143

Top 90% · Bottom Tier

#1 (best)#143 (worst)

#127Peer

#128Peer

#129This company

#130Peer

#131Peer

Overall Customer Sentiment

Below Average

14% of reviews positive, 84% negative

14%

positive

Positive14%
Neutral2%
Negative84%

Sentiment Balance

Covering September 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 76% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.3%

Customer Support

15.8%

Loyalty

13.9%

Response Speed

9.6%

Pricing

8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH99/100

99/100

signal score

•Built from a negative-review share of 85.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

0.7%

4★

0.2%

3★

0.5%

2★

1.7%

1★

97.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 1.5% of reviews in the last three months were positive, compared with 1.5% in the three months before that.

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