Based on public reviews and response behavior.
200 reviews over 19 days (about 320 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
13.5
Industry average 53.1
39.6 below average
Rating
1.20
Industry average 3.72
2.52 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
12% of reviews positive, 87% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 12% of reviews in this period, with 87% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.595 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 13.5 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 41, median: 54). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99