Getir

Shipping & Delivery • United Kingdomwww.getir.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+16.6 vs. last month3.18 ★ average rating · 1,400 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#121of 143

Top 85% · Bottom Tier

#1 (best)#143 (worst)

#119Peer

#120Peer

#121This company

#122Peer

#123Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%

positive

Positive49%
Neutral2%
Negative49%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,394 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.5%

Customer Support

16.9%

Response Speed

15.0%

Product Quality

12.5%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 49.1% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

48.5%

4★

4.1%

3★

3.9%

2★

4.3%

1★

39.2%

Based on 1,400 analyzed reviews. Sentiment is improving: 45.5% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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