Based on public reviews and response behavior.
194 reviews over 341 days (about 17 per month). Busiest month: 12% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.5, rating 3.77 stars, reply rate 35.7%, over 389 ranked companies · benchmark 4 Oct 2026
Score
85.2
Industry average 53.5
31.7 above average
Rating
4.78
Industry average 3.77
1.01 above average
Reply rate
—
Industry average 35.7%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 14% negative
Covering September 2026 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.
Share of theme mentions
Themes extracted from 194 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 389 ranked companies in Shipping & Delivery (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 85.2 places the company in the top quarter of about 400 ranked Shipping & Delivery companies (75th percentile: 69). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 98% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
