Based on public reviews and response behavior.
600 reviews over 57 days (about 320 per month). Busiest month: 58% of reviews — one month dominates this sample.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
55.9
Industry average 53.7
2.2 above average
Rating
4.94
Industry average 3.76
1.18 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering November 2024 — 119 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 7% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 90% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 407 mentions with a sentiment score of 86.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
