Customereye

Freightera

Shipping & Delivery • Canadafreightera.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−20.3 vs. last month4.68 ★ average rating · 587 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#51of 143
Top 36% · Upper Half
#1 (best)#143 (worst)
#49Peer
#50Peer
#51This company
#52Peer
#53Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 566 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.8%
Product Quality
15.4%
Loyalty
12.7%
Response Speed
10.4%
Onboarding
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • •Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.9%
4★
6.8%
3★
1.2%
2★
1.7%
1★
4.4%

Based on 587 analyzed reviews. Sentiment is holding steady: 92.5% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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