Shipping & Delivery • United Kingdomwww.pitneybowes.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 405 days (about 45 per month). Busiest month: 16% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
64.3
Industry average 53.7
10.6 above average
Rating
4.72
Industry average 3.76
0.96 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 23% negative
Covering November 2024 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 19% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 436 mentions with a sentiment score of 79.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
