Mobile & Telecom customer reviews: the 2026 benchmark
CustomerEye analysed 576 Mobile & Telecom companies, which average an overall score of 54.8 out of 100 across 129,074 customer reviews. Across the industry, Delivery Shipping is the weakest theme, with an average sentiment of 63.0 out of 100.
Headline figures
- Companies analysed
- 576
- Average score
- 54.8 / 100
- Average rating
- 3.71 / 5
- Positive reviews
- 64.1%
- Reviews behind the benchmark
- 129,074
144 of these companies show a rising review trend.
Highest-scoring Mobile & Telecom companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Toucan Fax | 95.3 | 4.93 | 76 |
| 2 | Complete Voice & Data | 94.2 | 4.97 | 78 |
| 3 | Sand Communications Ltd | 93.9 | 4.94 | 79 |
| 4 | Wj Phone Repairs & Vapes | 93.8 | 5.00 | 100 |
| 5 | Mobile Signal Solutions | 93.0 | 5.00 | 64 |
| 6 | Lightnet | 92.5 | 4.69 | 100 |
| 7 | Wayv. Talk and Broadband for Business | 92.5 | 4.98 | 100 |
| 8 | Fone4u | 92.1 | 4.92 | 100 |
| 9 | Firstcom Europe | 92.0 | 4.87 | 200 |
| 10 | YourBusinessNumber | 90.8 | 4.68 | 100 |
What Mobile & Telecom customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Mobile & Telecom: average sentiment by theme
| Category | Value (score) |
|---|---|
| Delivery Shipping | 63 score |
| Pricing | 64.2 score |
| Problem Resolution | 64.5 score |
| Communication | 64.5 score |
| Response Speed | 68.4 score |
| Loyalty | 68.6 score |
| Customer Support | 70.2 score |
| Value For Money | 70.6 score |
| Onboarding | 74.4 score |
| Product Quality | 74.4 score |