WightFibre

Mobile & Telecom • United Kingdomwightfibre.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−12.5 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#47of 114

Top 41% · Upper Half

#1 (best)#114 (worst)

#45Peer

#46Peer

#47This company

#48Peer

#49Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering November 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 31% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Product Quality

15.3%

Response Speed

14.6%

Problem Resolution

12.0%

Loyalty

8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

77.3%

4★

14.5%

3★

4.0%

2★

1.8%

1★

2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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