Customereye

Twigby Mobile

Mobile & Telecom • United Stateswww.twigby.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

64/100
+13.3 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#9of 114
Top 8% · Top Tier
#1 (best)#114 (worst)
#7Peer
#8Peer
#9This company
#10Peer
#11Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.6%
Communication
14.3%
Product Quality
11.7%
Response Speed
11.6%
Problem Resolution
8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.2%
4★
5.0%
3★
2.8%
2★
2.5%
1★
5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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