Customereye

Vox

Mobile & Telecomwww.vox.co.za

Review data last updated .

Based on public reviews and response behavior.

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143 reviews over 291 days (about 15 per month). Busiest month: 21% of reviews. Languages: en 100%.

Overall Score

79/100
+7.0 vs. last month3.67 ★ average rating · 143 reviews
79/100 from 143 reviews over 10 months, moderate confidence.

Mobile & Telecom average: score 52.8, rating 3.64 stars, reply rate 36.2%, over 355 ranked companies · benchmark 4 Oct 2026

Score

78.7

Industry average 52.8

25.9 above average

Rating

3.67

Industry average 3.64

0.03 above average

Reply rate

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Industry average 36.2%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#33of 355 ranked in Mobile & Telecom
Top 9% · Top Tier
#1 (best)#355 (worst)
#31Peer
#32Peer
#33This company
#34Peer
#35Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering September 2026 — 21 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 19% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Communication
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Loyalty
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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