HiHi Limited

Mobile & Telecom • United Kingdomhihi.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+18.1 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#28of 114

Top 25% · Top Tier

#1 (best)#114 (worst)

#26Peer

#27Peer

#28This company

#29Peer

#30Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.3%

Product Quality

17.2%

Communication

16.2%

Loyalty

8.6%

Problem Resolution

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

92.7%

4★

0.8%

3★

0.2%

2★

0.0%

1★

6.3%

Based on 600 analyzed reviews. Sentiment is slipping: 84.1% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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