Yourmobile

Mobile & Telecom • United Kingdomyourmobile.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−10.1 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#41of 114

Top 36% · Upper Half

#1 (best)#114 (worst)

#39Peer

#40Peer

#41This company

#42Peer

#43Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering November 2024 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.7%

Product Quality

13.4%

Communication

10.5%

Loyalty

9.6%

Pricing

7.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.2%

4★

4.0%

3★

0.8%

2★

0.7%

1★

13.3%

Based on 600 analyzed reviews. Sentiment is slipping: 81.5% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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