Based on public reviews and response behavior.
100 reviews over 2,802 days (about 1.1 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 97%, ja 3%.
Mobile & Telecom average: score 52.8, rating 3.64 stars, reply rate 36.2%, over 355 ranked companies · benchmark 4 Oct 2026
Score
81.1
Industry average 52.8
28.3 above average
Rating
4.29
Industry average 3.64
0.65 above average
Reply rate
—
Industry average 36.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering March 2020 — 50 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 20% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 355 ranked companies in Mobile & Telecom (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 81.1 places the company in the top quarter of about 350 ranked Mobile & Telecom companies (75th percentile: 65). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 93% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
