Professional Services customer reviews: the 2026 benchmark
CustomerEye analysed 1,530 Professional Services companies, which average an overall score of 63.1 out of 100 across 470,698 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 71.5 out of 100.
Headline figures
- Companies analysed
- 1,530
- Average score
- 63.1 / 100
- Average rating
- 4.35 / 5
- Positive reviews
- 78.1%
- Reviews behind the benchmark
- 470,698
326 of these companies show a rising review trend.
Highest-scoring Professional Services companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Tiffany Haynes & Co | 98.1 | 4.96 | 72 |
| 2 | VoicesUK® - British Voiceovers | 97.6 | 4.99 | 100 |
| 3 | Revive Studios | 97.1 | 4.98 | 100 |
| 4 | Pear Tree Recruitment | 96.9 | 4.94 | 100 |
| 5 | Momentus Limited | 96.9 | 5.00 | 89 |
| 6 | Boots On The Ground Portugal | 96.5 | 5.00 | 54 |
| 7 | Hyper Startup Studio | 96.4 | 4.71 | 100 |
| 8 | Quadrant2Design | 96.3 | 4.94 | 100 |
| 9 | Voice Crafters | 96.2 | 4.99 | 75 |
| 10 | Jasonliu Marketing | 95.7 | 5.00 | 76 |
What Professional Services customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Professional Services: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 71.5 score |
| Pricing | 73.6 score |
| Delivery Shipping | 74 score |
| Problem Resolution | 75.6 score |
| Response Speed | 78.9 score |
| Value For Money | 79.8 score |
| Loyalty | 80 score |
| Customer Support | 81.4 score |
| Onboarding | 84 score |
| Product Quality | 85.2 score |