Customereye

The Directory Guys Ltd UK

Professional Servicesthedirectoryguys.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 126 days (about 48 per month). Busiest month: 32% of reviews. Languages: en 100%.

Overall Score

78/100
Short observation window (126 days)
−3.2 vs. last month4.83 ★ average rating · 200 reviews
78/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026

Score

77.8

Industry average 66.2

11.6 above average

Rating

4.83

Industry average 4.38

0.45 above average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#289of 1436 ranked in Professional Services
Top 20% · Top Tierup 28 from last month
#1 (best)#1436 (worst)
#287Peer
#288Peer
#289This company
#290Peer
#291Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering September 2026 — 42 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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