Customereye

Melanie Franklin

Professional Services • Londonwww.agilechangemanagement.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

75/100
+8.4 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#19of 517
Top 4% · Top Tier
#1 (best)#517 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Category Leader

97% of reviews positive, 2% negative

97%
positive
  • Positive97%
  • Neutral1%
  • Negative2%

Sentiment Balance

Covering July 2023 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.5%
Loyalty
23.4%
Customer Support
20.6%
Pricing
7.0%
Delivery Shipping
6.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100
4/100
signal score
  • Built from a negative-review share of 4.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.3%
4
6.8%
3
0.7%
2
0.2%
1
0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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