Product Focus

Professional Services • United Kingdomproductfocus.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

58/100

+9.3 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#194of 517

Top 38% · Upper Half

#1 (best)#517 (worst)

#192Peer

#193Peer

#194This company

#195Peer

#196Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral1%
Negative8%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 8% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

36.8%

Customer Support

18.4%

Loyalty

16.4%

Delivery Shipping

9.4%

Onboarding

5.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 12.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

83.8%

4★

14.7%

3★

1.0%

2★

0.5%

1★

0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights