Parasol

Professional Services • United Kingdomwww.parasolgroup.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+1.4 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#235of 517

Top 45% · Upper Half

#1 (best)#517 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 8% negative

90%

positive

Positive90%
Neutral2%
Negative8%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.7%

Product Quality

14.8%

Response Speed

14.7%

Problem Resolution

10.9%

Loyalty

8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.8%

4★

5.0%

3★

0.3%

2★

0.0%

1★

1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.4% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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