Customereye

Focus Group

Professional Services • United Kingdomfocusgroup.co.uk

Review data last updated .

Based on public reviews and response behavior.

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167 reviews over 123 days (about 41 per month). Busiest month: 37% of reviews. Languages: en 98%, unknown 1%, fr 1%.

Overall Score

79/100
Short observation window (123 days)
+1.1 vs. last month3.92 ★ average rating · 167 reviews
79/100 from 167 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026

Score

79.3

Industry average 66.2

13.1 above average

Rating

3.92

Industry average 4.38

0.46 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#249of 1436 ranked in Professional Services
Top 17% · Top Tierup 83 from last month
#1 (best)#1436 (worst)
#247Peer
#248Peer
#249This company
#250Peer
#251Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

65% of reviews positive, 35% negative

65%
positive
  • Positive65%
  • Neutral1%
  • Negative35%

Sentiment Balance

Covering August 2026 — 50 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
Hidden
Communication
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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