Customereye

Back Care Solutions

Professional Services • United Kingdomwww.backcs.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#38of 517
Top 7% · Top Tier
#1 (best)#517 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Delivery Shipping
16.9%
Product Quality
15.2%
Response Speed
11.1%
Loyalty
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.2%
4
4.5%
3
0.0%
2
0.0%
1
0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.1% in the three months before that.

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