Customereye

proSapient

Professional Servicesprosapient.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 520 days (about 5.8 per month). Busiest month: 10% of reviews. Languages: en 99%, fr 1%.

Overall Score

79/100
4.77 ★ average rating · 100 reviews
79/100 from 100 reviews over 16 months, moderate confidence.

Professional Services average: score 61.4, rating 4.30 stars, reply rate 44.4%, over 1,103 ranked companies · benchmark 3 Oct 2026

Score

79.1

Industry average 61.4

17.7 above average

Rating

4.77

Industry average 4.30

0.47 above average

Reply rate

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Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#124of 1103 ranked in Professional Services
Top 11% · Top Tier
#1 (best)#1103 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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