Based on public reviews and response behavior.
1,000 reviews over 781 days (about 39 per month). Busiest month: 11% of reviews. Languages: en 94%, unknown 6%, ca 0%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026
Score
83.5
Industry average 66.2
17.3 above average
Rating
4.30
Industry average 4.38
0.08 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering May 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a tiered support model with guaranteed 24-hour first-response SLA for payment and order disputes. Introduce proactive order status notifications at each processing milestone (received, inspected, payment initiated) to reduce inbound inquiry volume.
Conduct a full UX audit of the barcode scanning flow, addressing lag, unclear rejection messaging, and multi-device inconsistency. Implement real-time feedback states, a cleaner 'item not accepted' explanation with alternative suggestions, and batch-scanning optimization for bulk sellers.
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