Customereye

Fields Data Recovery UK

Professional Services • United Kingdomfields-data-recovery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+15.4 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#135of 517
Top 26% · Upper Half
#1 (best)#517 (worst)
#133Peer
#134Peer
#135This company
#136Peer
#137Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.5%
Loyalty
16.1%
Pricing
13.7%
Product Quality
11.4%
Response Speed
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
72.2%
4
17.0%
3
3.7%
2
1.2%
1
6.0%

Based on 600 analyzed reviews. Sentiment is improving: 92.9% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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