Customereye

Autonomous Inc

Professional Services • United Statesautonomous.ai

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
−1.9 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#111of 517
Top 21% · Top Tier
#1 (best)#517 (worst)
#109Peer
#110Peer
#111This company
#112Peer
#113Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 18% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.4%
Product Quality
15.1%
Response Speed
14.0%
Problem Resolution
10.7%
Delivery Shipping
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.3%
4
4.5%
3
3.8%
2
2.0%
1
9.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.7% of reviews in the last three months were positive, compared with 92.4% in the three months before that.

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