Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
74% of reviews positive, 24% negative
Covering July 2026 — 66 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.
Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Problem Resolution, making up 3.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is holding steady: 90.5% of reviews in the last three months were positive, compared with 91.2% in the three months before that.
