Croner

Professional Services • United Kingdomcroner.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+2.2 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#207of 517

Top 40% · Upper Half

#1 (best)#517 (worst)

#205Peer

#206Peer

#207This company

#208Peer

#209Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral1%
Negative8%

Sentiment Balance

Covering November 2024 — 70 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 6% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.5%

Loyalty

13.3%

Product Quality

13.3%

Onboarding

9.4%

Response Speed

8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 7.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

3.0%

3★

0.2%

2★

0.2%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.5% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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