Customereye

Luxury Confidence

Professional Services • United Stateswww.luxuryconfidence.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

78/100
3.76 ★ average rating · 200 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#13of 517
Top 3% · Top Tier
#1 (best)#517 (worst)
#11Peer
#12Peer
#13This company
#14Peer
#15Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering September 2025 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 188 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.6%
Loyalty
13.7%
Delivery Shipping
12.5%
Product Quality
10.7%
Communication
10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
60.5%
4
8.5%
3
2.5%
2
3.5%
1
25.0%

Based on 200 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis