Customereye

Extractor Fan World

Professional Services • United Kingdomextractorfanworld.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+2.5 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#150of 517
Top 29% · Upper Half
#1 (best)#517 (worst)
#148Peer
#149Peer
#150This company
#151Peer
#152Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 8% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.0%
Response Speed
16.2%
Product Quality
14.7%
Customer Support
13.9%
Pricing
9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
4.8%
3
1.0%
2
0.7%
1
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.8% of reviews in the last three months were positive, compared with 98.3% in the three months before that.

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