Customereye

The Neat Company

Professional Services • United Statesneat.com

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 2,311 days (about 2.6 per month). Busiest month: 10% of reviews. Languages: en 95%, unknown 4%, cs 1%.

Overall Score

75/100
3.96 ★ average rating · 197 reviews
75/100 from 197 reviews over 17 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

75.0

Industry average 66.2

8.8 above average

Rating

3.96

Industry average 4.38

0.42 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#421of 1436 ranked in Professional Services
Top 29% · Upper Half
#1 (best)#1436 (worst)
#419Peer
#420Peer
#421This company
#422Peer
#423Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

75% of reviews positive, 25% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering February 2025 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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