Customereye

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Professional Services • United Kingdomdictate2us.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
+21.4 vs. last month4.84 ★ average rating · 1,027 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#54of 517
Top 10% · Top Tier
#1 (best)#517 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.1%
Product Quality
18.2%
Response Speed
15.5%
Loyalty
12.1%
Onboarding
7.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • •Built from a negative-review share of 11.5% across this company's analyzed reviews.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.2%
4★
8.9%
3★
0.3%
2★
0.3%
1★
1.4%

Based on 1,027 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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