Healthcare & Medical customer reviews: the 2026 benchmark
CustomerEye analysed 3,500 Healthcare & Medical companies, which average an overall score of 63.8 out of 100 across 677,863 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 69.7 out of 100.
Headline figures
- Companies analysed
- 3,500
- Average score
- 63.8 / 100
- Average rating
- 4.32 / 5
- Positive reviews
- 77.3%
- Reviews behind the benchmark
- 677,863
807 of these companies show a rising review trend.
Highest-scoring Healthcare & Medical companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Vision Care Clinic | 99.0 | 5.00 | 92 |
| 2 | Virtual Health + Fitness | 98.5 | 5.00 | 77 |
| 3 | The Guild Practice | 98.4 | 5.00 | 69 |
| 4 | Etu Retreats | 98.2 | 4.99 | 72 |
| 5 | Custom Vision Clinic | 98.1 | 5.00 | 100 |
| 6 | Towngatedental | 97.9 | 4.98 | 84 |
| 7 | Makewell MK | 97.7 | 4.86 | 73 |
| 8 | Treehouse Dental | 97.5 | 4.97 | 73 |
| 9 | NC Skills | 97.2 | 4.97 | 99 |
| 10 | Dignipets | 97.1 | 4.93 | 200 |
What Healthcare & Medical customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Healthcare & Medical: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 69.7 score |
| Problem Resolution | 73 score |
| Delivery Shipping | 74.9 score |
| Pricing | 77.1 score |
| Response Speed | 78.2 score |
| Loyalty | 79.6 score |
| Value For Money | 79.8 score |
| Customer Support | 81.2 score |
| Onboarding | 84.3 score |
| Product Quality | 85.1 score |