The Hearing Care Partnership

Healthcare & Medical • United Kingdomthcp.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+4.0 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#209of 615

Top 34% · Upper Half

#1 (best)#615 (worst)

#207Peer

#208Peer

#209This company

#210Peer

#211Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%

positive

Positive93%
Neutral1%
Negative6%

Sentiment Balance

Covering December 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

23.5%

Customer Support

22.4%

Product Quality

17.0%

Pricing

8.1%

Onboarding

7.9%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100

5/100

signal score

•Built from a negative-review share of 4.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.5%

4★

1.3%

3★

0.2%

2★

0.3%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.6% of reviews in the last three months were positive, compared with 99.1% in the three months before that.

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