Based on public reviews and response behavior.
600 reviews over 940 days (about 19 per month). Busiest month: 9% of reviews.
Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.3%, over 3,062 ranked companies · benchmark 9 Oct 2026
Score
73.6
Industry average 64.2
9.4 above average
Rating
4.85
Industry average 4.34
0.51 above average
Reply rate
—
Industry average 44.3%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 7% negative
Covering October 2024 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 0% negative and 7% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,062 ranked companies in Healthcare & Medical (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 67% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Loyalty" is the strongest recurring theme in the reviews: 334 mentions with a sentiment score of 91.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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