Energy & Utilities customer reviews: the 2026 benchmark
CustomerEye analysed 792 Energy & Utilities companies, which average an overall score of 63.6 out of 100 across 110,200 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 71.3 out of 100.
Headline figures
- Companies analysed
- 792
- Average score
- 63.6 / 100
- Average rating
- 4.14 / 5
- Positive reviews
- 75.1%
- Reviews behind the benchmark
- 110,200
175 of these companies show a rising review trend.
Highest-scoring Energy & Utilities companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Wise Green Energy | 97.2 | 4.82 | 100 |
| 2 | SolarSmart | 96.9 | 4.95 | 138 |
| 3 | Greenstar Solar | 96.4 | 4.99 | 99 |
| 4 | Think Free Solar | 96.1 | 5.00 | 100 |
| 5 | KMM Energy Solutions | 95.8 | 4.99 | 88 |
| 6 | Cobana Energy | 95.6 | 5.00 | 100 |
| 7 | Prosolar | 95.4 | 4.97 | 70 |
| 8 | The Utilities Hub | 95.0 | 4.75 | 87 |
| 9 | Sunsave | 95.0 | 4.79 | 184 |
| 10 | Navitas Solar Installations Ltd | 95.0 | 4.99 | 81 |
What Energy & Utilities customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Energy & Utilities: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 71.3 score |
| Delivery Shipping | 72.2 score |
| Problem Resolution | 72.6 score |
| Pricing | 73.3 score |
| Response Speed | 75.7 score |
| Loyalty | 76.7 score |
| Value For Money | 77.9 score |
| Customer Support | 78.8 score |
| Product Quality | 81.4 score |
| Onboarding | 82.3 score |