Customereye

UCR Consultants

Energy & Utilities • United Kingdomucrconsultants.co.uk

Review data last updated .

Based on public reviews and response behavior.

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403 days of reviews, with a sparse monthly review flow. Busiest month: 14% of reviews. Languages: en 92%, unknown 6%, ca 1%.

Overall Score

87/100
−20.0 vs. last month4.69 ★ average rating
87/100 from public reviews over 12 months, moderate confidence.

Energy & Utilities average: score 66.0, rating 4.24 stars, reply rate 51.0%, over 506 ranked companies · benchmark 4 Nov 2026

Score

87.3

Industry average 66.0

21.3 above average

Rating

4.69

Industry average 4.24

0.45 above average

Reply rate

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Industry average 51.0%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#58of 506 ranked in Energy & Utilities
Top 11% · Top Tierdown 102 from last month
#1 (best)#506 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering August 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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