Energy & Utilities • United Kingdominfinity-energy.co.uk
Review data last updated .
Based on public reviews and response behavior.
1,028 days of reviews, with a sparse monthly review flow. Busiest month: 16% of reviews. Languages: en 100%.
Energy & Utilities average: score 66.0, rating 4.24 stars, reply rate 51.0%, over 506 ranked companies · benchmark 4 Nov 2026
Score
87.5
Industry average 66.0
21.5 above average
Rating
4.79
Industry average 4.24
0.55 above average
Reply rate
—
Industry average 51.0%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
97% of reviews positive, 3% negative
Covering September 2025, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 506 ranked companies in Energy & Utilities (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 87.5 places the company in the top quarter of about 500 ranked Energy & Utilities companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 69 mentions with a sentiment score of 94.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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