Customereye

Ecotricity

Energy & Utilities • United Kingdomwww.ecotricity.co.uk

Review data last updated .

Based on public reviews and response behavior.

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152 reviews over 163 days (about 28 per month). Busiest month: 23% of reviews. Languages: en 99%, unknown 1%.

Overall Score

88/100
Short observation window (163 days)
−4.7 vs. last month4.16 ★ average rating · 152 reviews
88/100 from 152 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

87.5

Industry average 66.1

21.4 above average

Rating

4.16

Industry average 4.23

0.07 below average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#53of 504 ranked in Energy & Utilities
Top 11% · Top Tierdown 28 from last month
#1 (best)#504 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering August 2026 — 28 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Product Quality
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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