Accessories customer reviews: the 2026 benchmark
CustomerEye analysed 75 Accessories companies, which average an overall score of 67.7 out of 100 across 8,401 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 69.8 out of 100.
Headline figures
- Companies analysed
- 75
- Average score
- 67.7 / 100
- Average rating
- 4.33 / 5
- Positive reviews
- 80.5%
- Reviews behind the benchmark
- 8,401
22 of these companies show a rising review trend.
Highest-scoring Accessories companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Purple Possum® | 96.1 | 4.97 | 100 |
| 2 | David Watson | 94.8 | 4.73 | 100 |
| 3 | Vagari Bags | 93.3 | 4.78 | 200 |
| 4 | Swoon London | 92.8 | 4.84 | 100 |
| 5 | OSPREY LONDON | 92.7 | 4.78 | 123 |
| 6 | Handbag Angels | 92.0 | 4.59 | 100 |
| 7 | Paul Costelloe Bags | 88.4 | 4.48 | 148 |
| 8 | CityWatches.ie | 86.6 | 4.24 | 92 |
| 9 | Orbitkey | 86.5 | 4.28 | 100 |
| 10 | Original Duckhead | 84.3 | 4.34 | 100 |
What Accessories customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Accessories: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 69.8 score |
| Problem Resolution | 71 score |
| Pricing | 76.8 score |
| Delivery Shipping | 78.8 score |
| Loyalty | 81 score |
| Customer Support | 81.1 score |
| Value For Money | 82.1 score |
| Response Speed | 82.3 score |
| Onboarding | 85.7 score |
| Product Quality | 85.8 score |