Based on public reviews and response behavior.
1,430 reviews over 6,144 days (about 7.1 per month). Busiest month: 33% of reviews. Languages: en 100%, de 0%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
36.1
Industry average 61.2
25.1 below average
Rating
3.18
Industry average 3.92
0.74 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering August 2026 — 346 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 39% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,430 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.261 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 36.1 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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