Customereye

Twiddy & Company

Travel & Hospitality • United Statestwiddy.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
4.41 ★ average rating · 617 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#79of 150
Top 53% · Mid Pack
#1 (best)#150 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
22.8%
Customer Support
18.3%
Product Quality
16.7%
Problem Resolution
12.0%
Response Speed
8.8%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • •Built from a negative-review share of 17.2% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
78.6%
4★
6.8%
3★
1.8%
2★
2.4%
1★
10.4%

Based on 617 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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